Came Up With a Brilliant Custom Solution
The entire team at Stuart Rose solved a challenging AC problem for me, creatively, happily and less expensively than the competitive bids I received. I own an Eichler home and wanted to preserve the original architectural intention of the interior and exterior, a post and beam masterpiece with no attic space for venting, but needed to cool the house which has tons of gorgeous mid-century glass throughout, so the solar gain is significant. Special shout-out to Tracy, the estimator, who listened to my concerns and came up with a mini-split solution, and to the installers, especially Doug and Memo, who not only installed it perfectly but came up with a brilliant custom solution to help vent my portable units through the walls of the four bedrooms to avoid the sloppy look of windown venting. They went over and above the job requirements! I recommend them to everyone, but especially to homeowners who have special architctural and design preservation concerns, and who care deeply about doing things right. Linda in the office was also very flexible and accommodating and made the entire process very enjoyable. Thank you, Stuart Rose!
Will Use Them Again
Our A/C went out on one of the hottest days of the year. We were lucky to have Hector come out with same day service. He repaired the A/C in a short time and the charge was reasonable. I'd recommend this service and we will use them again.
A Wonderful Company
This is a wonderful company with a smart, knowledgeable and professional staff. I've been a customer for many years and our air conditioner stopped working in 100 plus degree heat. Sergio came out and had us up and running in a short period of time; we thought it would be impossible to get it repaired the same day but it wasn't. Polite and knowledgeable Sergio is....
I highly recommend Stuart Rose!
Good at What They Do
Stuart Rose Heating and Air has helped me for more than 12 years servicing and maintaining my heating and cooling equipment. I manage multiple private residences and when there is a problem they show up every time. Their customer service representative's, Hillary, is always friendly and helpful scheduling our appointments and Linda will call the day before to confirm whether it's routine maintenance or an installation. We've had several service technicians, Mike, Mark and Sergio. They are always professional, courteous, on time, prepared and eager to solve the issue's, or to do yearly scheduled maintenance. We recently had a new HVAC system installed by Doug, Jeff and Jose. They are all hard working and good at what they do.
Top Notch, Totally Professional Service
Top notch, totally professional service from vendors who know what they're doing. Responsive, organized and communicative.
Would Recommend Them to Family and Friends
I had a tech (Ryan) Come and check my ac before the summer heat. He was knowledgeable, quick and thorough.
I would recommend them to family and friends.
I've used Stuart Rose Hearing and Air for many years, for my own home as well as my rental property. Everyone involved, from the technicians who helped design and install the heating and air systems, to those maintaining the equipment as well as the administrative personnel I've dealt with, have always been very professional. I am pleased to recommend their services.
The Only One We Trust for Our HVAC Needs
Bo and his entire team were just amazing. We've worked with Stuart Rose for over a decade and they never disappoint. He managed to secure a hard to find unit, put together a crew and even a crane in less than a week. It was a really tough job given the furnace is located underneath our house and the removal and replacement of the AC unit required a crane be brought in. But the crew couldn't have be lovelier and they got the job done in record time. Bo and Stuart Rose is the only one we trust for our HVAC needs.
Got Us Warm Again Withing Hours
Very awesome people! My heater went out and they squeezed us in and got us warm again within hours of my call. The price was VERY reasonable and the ladies in the office were extremely helpful and detailed! This was my first time calling them and I WILL DEFINITLY USE THEM AGAIN!
Thank you again!!!
Highly Recommend Stuart Rose
Stuart Rose installed our furnace 17 years ago and we have been customers ever since.
Excellent service, great quality, very professional. They service our furnace and air conditioner every 6 months and keep everything running in tip top shape.
We highly recommend Stuart Rose.
A Loyal Customer..for Almost Two Decades
My family has been a loyal customer of Stuart Rose Heating & Air for almost two decades. I highly recommend Stuart Rose not only for install needs, but for breakdowns too. Hector, who I think is the new manager, is knowledgable and helpful. Their technician Jake knows his stuff and is always trying to save US money (who would've thought a company tries to save the customer money!). They have always been fair and told us when our parts can last a little longer or when it's time to ditch them.
Now that I'm in my own house, I knew exactly who to call when it was time to replace my entire HVAC system. Since I'm a new homeowner (and on a budget), I still did due diligence and got several quotes from other local companies in Ventura County. Stuart Rose was by far the most affordable and even though it was getting to be summer and probably one of their busiest times, I had my installation scheduled within 3 days of signing my proposal (in late April- early May 2018).
Their guys were on time and professional. I even left them in the house while my husband and I went to work (because who has the time to take work off?). I felt totally safe knowing that my house was in the hands of Stuart Rose employees.
By the time my installation was complete, everything was cleaned better than when they came. You wouldn't have even known that we had some pretty major construction done. Our house was locked up as requested and the install was finished on time.
It has been well over a year since our initial install and I've had zero problems. We easily run both our heat and AC more than the average person. Besides our regular maintenance with Stuart Rose we haven't needed them to come back because everything is working perfectly!
I am so happy with Stuart Rose and even better, I love supporting a local/family owned business! If you're not sure where to go - end your search here. Thank you Stuart Rose!!
Satisfied Customers for Many Years
We have been satisfied customers for many years, and this week Stuart Rose installed a new AC/heating system. The dispatching process went smoothly. Plus installers Mike and Adam were the absolute best, efficient, informative, and even helped us bring in the groceries. Can't beat that!
Highly Recommend This Company
I highly recommend this company. Their technicians are very professional and don't try to pressure me into replacing my older heater/air conditioner units as they are still working well. Another company tried to convince me our units were in very poor condition.
Mark was very thorough and even checked to make sure the thermostat is working properly.
Great Vendor and One We Highly Recommend
Our company have and continue to utilize Stuart Rose Heating & Air Conditioning for our residential and commercial real estate portfolio for several decades. The attention to detail and responsiveness are key factors to our continued use of their services. Great vendor and one we highly recommend.
I'd Rate Them a 10/10 Plus!
Stuart Rose Heating and air is by far the best company we have worked with. We have been working with them for the past 21 years. Always on time, friendly, knowledgable and best prices we have found.
Our unit finally died after 21 years. They couldn't work fast enough to get a crew to come out to replace it. Plus they were fully covered due to the Covid virus.
Ill always recommend their company for residential or commercial spaces. Id rate them a 10/10 plus!
Look Forward to Working With This Company in the Future
Sean came out and reviewed our system. He was a nice young man who was very clean and kind. It was obvious that he takes his job seriously and was not interested in upsetting us. A really nice experience. We look forward to working with this company in the future.
Technicians Have Always Been Professional and Knowledgeable
Stuart Rose has been maintaining our air conditioning system for many years. Their technicians have always been professional and knowledgeable. I am very happy with their service.
One of the Most Responsive AC Companies
I am a commercial/residential property manager, and Stuart Rose & Heating is by far one of the most responsive AC companies I have every had the pleasure to working with. Starting with Hillary who was so on top of our appointments, and explaining tech work, etc- even to getting the right number to call when tech was on their way (trust me, small detail but saves so much time).
The service was in depth, quality service. Technician is not on a rush to get onto the next job- which is always the case with service calls. They are there to perform the work, and make sure that it is done correctly. I would highly recommend them and their team of professionals.
They Went the Extra Mile
I highly recommend Stuart Rose Heating & Air. They just installed AC in my home and everyone I dealt with was responsible, professional, and friendly from Tracy my salesperson, to Hillary in the office and James and his crew who did the installation. They went the extra mile and are great!
Fixed It Quickly
Call them when my AC was not working and came and fixed it quickly. The office person was very responsive and nice. The service tec that came knew what he was doing and checked everything over after doing the repair. Parts were not an issues, had them with him. Have used them before and and will again in the future. Thank you Stuart Rose people. This is the first review i have ever done for any body.
Stuart Rose Came to Our Rescue
Stuart Rose came to our rescue in a desperate situation. We were in dire straits after a prior contractor botched the installation of the air conditioning ductwork in our new home. More than 15 failed "adjustments" later, we were exhausted, irate, and suffering through a scorching summer of record heatwaves, without any means to escape. Taking matters into our own hands, we contacted several HVAC specialists, each of which, literally refused to touch what they called a "hack" job. Mercifully, a kind soul recommended Stuart Rose. Bo and his crew were quick to respond. They were professional and compassionate after seeing that we'd been stuck in a sauna for months with young children during COVID quarantine. They came out, diagnosed the problems, and identified viable solutions without having to tear down all our walls again (as was indicated by each of the prior HVAC specialists). Most importantly, they squeezed us into their tight schedule before the next impending heat wave and resolved the problem efficiently when no one else said they could. Doug and Kevin were exceptional technicians. They worked quickly while remaining thoughtful throughout the process and were certainly true experts at their craft. Bo even took the time to personally assure us every step of the way that he would make our situation right. He did that and more! We also want to express our gratitude to Kelly for patiently handling our account. We are now able to survive the quarantine in our home with the comfort of ventilated air that actually works as it's supposed to - all thanks to Stuart Rose. We cannot recommend them highly enough!
Always Happy With Their Service
The technicians at Stuart Rose are very professional. I have had this company service my heater and air conditioner many times. I am always happy with their service.
Did Not Try to Sell Us Anything We Didn't Need
We contacted the installer to ask questions about the HVAC in the house we purchased. We were visited by their service rep named Shawn. His courteous nature, expert knowledge of HVAC technical information and his willingness to answer any question with a straight forward and honest answer have made us a life time customer of Stuart Rose.
He inspected the unit, found some issues and repaired them, explained the reason prior owners had two thermostats (that do the same thing), provided honest information and did not try to sell us anything we didnt need. He was wonderful and the company treated us fairly.
Remedied On the Spot
In the dead heat of summer, I had Mark out at my father-in-law's house to conduct a repair. He showed up in the time frame quoted, was able to deduce what the problem was, and remedied on the spot. Hillary was the one who scheduled the appointment. She was very kind and polite.
Loyal Customers of Stuart Rose Since 1976
We have been loyal customers of Stuart Rose since 1976 when they installed new a/c & heating systems in my first home. We used them in our next 3 homes. They are amazing & we have never had anything but great service from them. We get routine service twice a year & have avoided costly problems as a result. All their employees are great but my favorite is Richard who just recently serviced our heating system. He impressed me with his knowledge & attention to detail. He really went the extra mile. I hope to get him in the future.
Super Happy With Our New HVAC System
Super happy with our new HVAC system that was designed and installed by Stuart Rose Heating & Air Conditioning. We just finished building our home and our builder highly recommended Stuart Rose. He's built dozens of homes in the Malibu area so we trusted his advice. Stuart Rose did a great job installing a system in our guest house and two separate systems in our main house so we can have two zones of heating and/or cooling. The installers who finalized everything (Guillermo R., Daniel S. and Jose R.) were also very friendly and knowledgeable and left the work area cleaner than when they started.
Exceeds My Expectations!
Year after year, Technician SERGE at Stuart Rose Heating and Air Conditioning Company exceeds my expectations! SERGE is knowledgeable, focused, thorough and methodical in his service. He was just here to maintain our home units and I highly recommend him, without any reservations.
Always Happy With the Service
We have used this company for years. Always happy with the service. Recently, the AC went out while we had company for the afternoon. They came within an hour and all was fixed before the company even left. Many thanks to Hillary for such an efficient dispatch. The ladies visiting were most impressed and one decided on the spot to use Stuart Rose in the future.
Stuart Rose Is On Top of Their Game
This company has & remains the best! I was referred to them by a friend who used them & have never wanted or needed to look elsewhere. Stuart Rose is on top of their game.
A++++ Outstanding Heating and Air Conditioning Company
If you are looking for an A++++ outstanding heating and air conditioning company look no further. From Hilary who schedules appointments in a timely and courteous manner, to Serge an outstanding, reliable, trustworthy, knowledgeable service provider, to Doug who makes impossible installations look easy, to the owner Bo, this company gives excellent and thoughtful bids and service. They are always looking out for their clients. We have serviced and recently replaced all our 20 year old units with them for improved energy efficiency and reliability and the process has been seamless. We have been their appreciative clients for 20+ years and have never been disappointed.
Very Pleased With the Service
Danny from Stuart Rose arrived on time, was efficient and very nice. He was obviously good at his job and we are very pleased with the service.
Quick, Easy and Always Professional
Have been using Stuart Rose for years to service our residential and commercial rental properties. Quick, easy and always professional.
Wouldn't Use Anybody Else
I have been using this company for the last 20 years. Recently, during the heat wave in the San Fernando Valley, our air-conditioning stopped working. [Stuart] Rose and Company, and everyone that works there went out of their way to make sure that we could get a unit in as soon as possible! They did it. Wouldn't use anybody else.
Will Continue to Recommend Stuart Rose to Our Clients
We have used Stuart Rose Heating and Air for more than 20 years for both service and repairs and we have always had a great experience. After 25 years our heating and air finally needed replaced. I got quotes from 3 companies and the best quote and turnaround time was Stuart Rose. Today Guillermo Rosas and Kevin S. And Mikey and Doug showed up to get the job done. They were kind, hardworking, professional and efficient. I am a real estate agent with Berkshire Hathaway and we will continue to recommend Stuart Rose to our clients.
Recommend Stuart Rose 100%
I work with Hillary Austin often she has always been helpful and with a very positive attitude. I would recommend Stuart Rose 100%
Great service from them. We had to get 2 totally new units because of the Malibu fires. Hillary was always great and very helpful. She made sure we got appointments when we need them for service, install etc. Thank you, Hillary and the rest of Stuart Rose for all your help with our property.
Identified and Fixed the Problem Quickly
Hillary and Serge were fantastic to deal with. Hillary responded promptly to my concern and was able to send out and a schedule a technician the same day. Serge was professional, identified and fixed the problem quickly. Thank you. -Alex
Helped Match the System to Our Needs and Budget
Stuart Rose did a fantastic job replacing our worn out air conditioning and heating system. The owner Bo personally quoted the job and discussed options that helped match the system to our needs and budget. The installers did nice work and the job came out exactly as promised. It's rare to find service professionals that do exactly what they promise these days. We are very happy with the work and I highly recommend them.
Always Get Good HVAC Service From Stuart Rose
We always get good HVAC service from Stuart Rose. Our last service, done by Richard, was exceptional. Richard was excellent. Thank you.
Mark D, best H/AC service man. On time, smart, quick, efficient. Highly recommend Rose.
Our Experience With Them…Was Excellent
We had to install a new Heating and Air conditioning system last year, and we called Stuart Rose Heating and air, our experience with them while they worked in our home was excellent. They were professional, friendly and considerate. They were diligent, quick and cleaned up everything after they were done. We recently had our yearly maintenance and our experience was the same, excellent.
Always Willing to Accommodate Us
We have been using Stuart Rose for 28 years now. Beau, the owner installed our air conditioning then and it is still running. He has always done the maintenance on our system until about the last 5 years. Now we ask for his son, Jake and we are still just as happy. Jake is always willing to accommodate us and fit us in if there is an emergency. He is very knowledgable and always takes time to explain everything and all of the options to us. We would never use any other company. They are very reasonably priced too.
Always Great and Reliable
Stuart Rose is always great and reliable.
Will Definitely Do Business With Their Company Again
Daniel and Guillermo came out today to install a brand new furnace . They installed it pretty much the whole morning and got it to work by noon time. They did a great job and have tested the unit if it was working properly. So far so good. We will definitely do business with their company again in the future. Keep up the good work and will definitely keep you guys in mind, if ever friends and family would ask who they can use to fix their Heating & AC issues. Thanks again
Technicians…Come Prepared to Get the Work Done Quickly and Cleanly
I have used Stuart Rose for over 20 years. At various times after I bought my home, I needed to replace the heater and air conditioner and they were very competitive and competent. I continue to use them for the annual maintenance on both. Their technicians arrive on time, are friendly, come prepared to get the work done quickly and cleanly. I have highly recommended Stuart Rose to friends over the years.
The Best Service I Have Had
This was the best service I have had Daniel, Memo, Jeff, Jose, Hillary,and Kelly. The office crew was very sweet and friendly, when the crew came out they were very respectful, fast I highly recommend this place to all my family and friends thank you guys for everything again!
Would Recommend Them to Inspect and Repair Any Type of Residential Job
Just had Stuart Rose A/C at my house to do an installation of a new condenser unit. Daniel and Jeff arrived on time and did a very professional job. I would recommend them to inspect and repair any type of residential job. Very satisfied.
Always On Time, Always Professional
They installed a complete new system about six years ago and have been servicing it ever since. We've had absolutely no problems and the service they provide has always been top notch - always on time, always professional and never pushing services that are not needed. When they installed our system, we did check around. They might not have been the cheapest but they were the most professional and in line with other quotes.
Customer Service is Top Notch
Stuart Rose was very fair and made the process of getting AC put in our house very easy and painless. Naturally, we were nervous about the cost and the pain that is associated with adding AC when we had never had it in our house before. We were able to talk with Bo and he eased our minds and made the process very easy and painless! They showed up on time, were very friendly and easy to work with. The two workers they sent out were equally as pleasant and timely. Jake stopped by and inspected the work and made sure everything was being installed properly and safely. The whole thing only took a day and a half to install, they cleaned up and vacuumed everything and made the new equipment very aesthetically pleasing. Jake suggested the AC unit and thermostat we put in and we couldn't be happier with it. He is a great knowledge of his business and work and his customer service is top notch. Would highly recommend them to anyone who is looking to do any AC work!!
Able to Fix the Problem Quickly
Called Stuart Rose and they were able to come to my place the same day. The owners son, Jake, came out to help fix our heater. He was very knowledgable and was able to fix the problem quickly. He was able to explain exactly what was wrong, and the call was reasonably priced.
They Were Incredible
A huge thank you to Stuart Rose for their help. We have had a recent death in the family and many family members will soon be at the home; of course the 25 yrs+ AC failed in the middle of it all. Tracy and Hillary in the office were able to perform a miracle and arrange a new unit on very short notice. Guillermo, Danny and Jose were the installers. They were incredible. So competent and extremely nice guys. I am grateful for this caring and professional business. Thank you to all there.
Courteous, Professional and Knowledgeable
Stuart Rose installed our heating and air conditioning system and have maintained them since then. They have always provided excellent service. Hillary is always courteous, professional and knowledgeable in setting up appointments and answering any questions. Serge has always been very thorough and conscientious. He is very knowledgeable on the systems, and keeps them in perfect working order.
They Really Know What They Are Doing
We are not connected to this company in any way. We originally called them to correct problems that another company caused. The air flow in the home instantly became dramatically better. This latest time we called we had to push our appointment. Hillary impressed us as a "can-do" person. She was pleasant, thoughtful and responsible. The day of our latest appointment the company was down two men so a manager and a VP came out to do our job! They were fast, organized, very sharp. These guys are not "paper-pushers" or professional job holders. They really know what they are doing technically. We were so grateful they had come through for us because the timing on our HVAC work was super important. An excellent well-run company!
Explains Things So I Understand
I have been using Stuart Rose for years. We have had different service techs in the past. All have been professional, very reliable and honest. Danny is currently our service tech. He is very knowledgeable, explains things so I understand, is always on time, and is very honest when a problem arises and explains options on repairs. I would highly recommend Stuart Rose.
Above and Beyone the Call of Duty
I am writing to express how pleased my wife and i were with the service we just received from Serge. If there was an "above and beyond the call of duty" he went above that. He fixed an ongoing issue we've had with low air flow and probably saved us thousands of dollars had we went the previously recommended route. He made sure that this service call was covered under the warranty of our last install. When I learned there would not be a charge I demanded he take a cash tip...which he refused to take. I can't express how refreshing this experience was. We are normally very pleased with the technicians at Stuart Rose but Serge was in a different stratosphere. Whatever you are paying him is not enough. I will be requesting him every time from here on out. Im not a yelp poster but i will definitely be posting this experience. Thank you again Serge.
Best HVAC Company in Our Area
The best hvac company in our area. We have an old heat pump and the a/c went out. They came over and said the we need a new part, but was able to bypass the board and keep the a/c working in this heat wave. They will return in a week to fix the unit. Thank you sooooo much for keeping our home in Malibu cool :)
Very Impressed With Their Outstanding Attitude and Customer Service
Stuart Rose installed a new air conditioning system and furnace in our home some years ago. We were very pleased with their work. We have now moved and are in escrow on a new property outside the Stuart Rose service area. When an issue came up regarding A/C during the home inspection, I called Stuart Rose for information and advice. Even though he knew they would not be doing the job, Tracy at Stuart Rose was super helpful. I was very impressed with their outstanding attitude and customer service.
Very Efficient, On Time, Reliable
I called and explained that our AC was blowing warm air and I have an elderly mother who needed her AC unit fixed. they were out the next morning. Very efficient, on time, reliable and we were not over charged. Thank you for helping out.
Thank You to Everyone at Stuart Rose
We have been using Stuart Rose for over 12 years, after three years we decided to start their Annual Maintenance Service it is economical. Hilary often arranges and reminds me of my upcoming maintanance scheduling, she is very helpful, proficient and polite. Stuart Rose HVAC is an honest and punctual service. Jake is on repeat scheduled maintenance he is ultra efficient,conscientious and clean and always on point every time he comes to inspect and maintain our two units, we are grateful to have such an honest and knowledgable technician service our HVAC equipment. Stuart Rose has a handful of skilled technicians so it helps to plan ahead and schedule ahead. As for urgent needs on demand; they have never failed to provide service and they do their best to meet our needs. Jake goes above and beyond he is an outstanding Technician and he really knows his business. Kudos to the women of Stuart Rose from Linda, Amanda, Hilary and those who hold down the dispatch and the billing dept they earned my respect. Thank you everyone at Stuart Rose Heating & Air Conditioning Co.
Local Company That I Know I Can Trust
I truly recommend this company. They came to my home when my air conditioner went out and could have charged me anything (it was over 100 degrees that day) but only charged me a service call to change a fuse. Then my husband had them install an entire A/C system at our business...and the work was good, on-time and fairly priced. A good, old-fashioned local company that I know I can trust.
They Never Try to Oversell Their Services
We have been a customer of Stuart Rose for a number of years. They never try to oversell their services and address the problem at hand. They also have always taken the time to explain what they have done and how the cooling system and thermostats actually work. We are always happy after their visit (nice and cool) and are planning to replace our units in the near future since they are 30 years old. We will be calling Stuart Rose to do the job!
Great service! Even moved up my appt time and day when they had a cancellation. Explained the problem and fixed it very quickly..Will use them again if i need service.
Beyond Satisfied With Stuart Rose's Service
We are beyond satisfied with Stuart Rose's service. Both at our home and at an apartment building. From the initial meeting with Tracy the sales rep who saved us $$ when he recommended retooling our existing condensers (another company had advised us to replace them!) to every service call thereafter, everyone has been prompt, knowledgable and professional. A shout out to Hillary and Amanda for always be so nice and helpful on the phone. Thanks to everyone at Stuart Rose!
Stuart Rose has done work on two homes and are exceptional. They are absolutely fantastic. Full redo on heating system, venting and air filtration system went wonderfully. We do our regular maintenance with them and it is always a pleasure. I will not use anyone else.
Considered My Individual Home and Needs and Recommended Accordingly
I have been using this company for all my heating & AC needs (maintenance, installation, etc.) for over 25 years at several different homes. They are fair, efficient, prompt and do a great job. I just had them replace my AC unit and zone my home into upstairs and downstairs. Their price was lower than the other two companies that I had bid the work, and Stuart Rose completed the work as promised and on time. When I called to get some of the ducting adjusted so it was blowing in certain areas in a certain way, they were out the next day and did the extra (unexpected) work with no up-charges. Bo (the owner) is very accommodating and spent a ton of time with me on the telephone before I decided on my system. He explained all of the options that were possible and helped me to decide what would be best for me. He didn't just try to sell me the most expensive system with all of the bells and whistles....he thoughtfully considered my individual home and needs and recommended accordingly. I cannot recommend this company highly enough for their classy professionalism, excellent work and great customer service!!!
Five Star Company
I have been dealing with Stuart Rose for over 30 years. They are always on time and if they are late they will call. As for as there service I would rate them a five star company. They are very professional and I have never had a problem with service or installation of new equipment. The staff from start to finish is the best.
Polite, Efficient, and Reasonably Priced
I have used Stuart Rose a number of times, and been very satisfied with their service. They are polite, efficient, and reasonably priced. We usually receive a four hour window, but only once have they not come within a couple of hours. If they are going to be near the end of the window, they have called.